30 Day Money Back Guarantee

We are so confident in our products, that we are offering all customers a 30 days money back guarantee. This basically means you can order your new Plastermate kit with supreme confidence, when it arrives, if you are not 100% satisfied, you can return it to us for a no quibble refund. We will however not accept returns on products that have been used.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We are not liable for the goods being returned to us and it is the Purchaser’s responsibility to ensure the items are returned to us in the same condition that they were received in. We accept no responsibility for items lost or damaged while in transit. The Purchaser is also responsible for the costs of returning the item to us.

There are certain situations where only partial refunds are granted: (if applicable)

* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your debit / credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email

Shipping

To return your product, you should mail your product to us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over € you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.